Official Visitor Services and Destination Training Program

EXP Niagara is the official destination education and visitor services online training program facilitated by Destination Niagara USA.

This online training program provides our Niagara Falls USA hospitality and tourism community with the knowledge and tools needed to enhance visitor experiences by educating them on our destination's tourism product as well as customer service tips designed specifically for our visitors. 

WHAT IS EXP NIAGARA?

EXP Niagara is an online training program aimed to meet the following goals:

• EXPand your customer service knowledge
• Exceed visitor EXPectations
• Become a Niagara Falls USA EXPert in order to create the best visitor EXPerience

The program is currently comprised of eight video-based programs which are housed on an e-campus and can be accessed from any computer, tablet or mobile device. Total training time is one hour.

Program breakdown:

(1) Welcome to EXP introduction video

(2) A "Brand" New Niagara Falls USA brand introduction video

(3) Visitor Services Training Videos customized to meet the needs of our visitor demographic:

• "Welcoming Our Visitors - 4 Easy Steps"
• "Welcoming the World"

(4) Destination Education videos all specifically themed around Niagara Falls USA's tourism product:

• "Go with the Flow - Niagara Falls USA's Waterways"
• "Niagara Falls USA: Home to History"
• "Sip, Shop and Play throughout Niagara Falls USA"
• "Arts & Culture: Where to Find It"​

PROGRAM BENEFITS

Research shows that positive experiences with staff members are critical to driving repeat visits and positive word of mouth. When members of the Niagara Falls USA hospitality and tourism community become Certified EXP Pros, businesses will directly contribute to positively impacting the visitor experience in the destination.

Participant benefits include:

• Lapel pins and completion certificates for Certified EXP Pros.
• A chance to win randomly-drawn $100 VISA gift cards once per month, and two $500 VISA gift cards drawn twice per year from the database of Certified EXP Pros.

WHAT IS THE COST OF THE PROGRAM?

EXP Niagara is FREE to all Niagara County hospitality and tourism partners. The cost for the program has been generously underwritten by Destination Niagara USA.

HOW DO I SIGN UP FOR EXP NIAGARA?

Because EXP Niagara is housed on a web-based e-campus, participation requires a valid email address to access the site.

Here's what we will need from you:

• Designate a contact person from your organization to work with our office to facilitate employee participation.
• All employees must have a valid email address to participate, either personal or professional account.
• Complete an Excel spreadsheet provided by the EXP Niagara program administrator. 

I'M INTERESTED! WHAT ARE THE NEXT STEPS?

Please contact Patty Shanley, Director of Visitor Services, via email, pshanley@niagarafallsusa.com